Terms & Conditions

Warranty Terms & Conditions

Thank you for purchasing your used vehicle from us, we hope it gives you many miles of trouble free motoring for years to come.

Please note this is our own IN-HOUSE warrant not an insurance policy. Please ask your sales rep about warranty upgrades cover.

Our guarantee covers mechanical components for 3 Months / or 3,000 Miles whichever comes sooner, labour only.

WITH THE FOLLOWING EXCEPTIONS ARE NOT COVERED: -

1.  All bodywork and paint (except that which is covered by an manufacturers corrosion warranty), water leaks, chrome and interior trim, all glasses (lights, mirrors and windows), wheels and tyres.

2. All items normally covered by routine servicing, topping up items lubricants anti freeze, etc or accepted wear and tear items i.e. wiper blades, brake pads, discs, drums, bulbs and fuses, rubber hoses and drive belts, road springs, shock absorbers.

3. Any vehicle modifications invalidate all warranty.

4. Exhausts, battery and radio systems are not covered.

5. We cannot be held responsible for failures attributable to accidental damage, abuse or neglect of routine maintenance.

In all cases, we will endeavour to be honest and fair in resolving any issues in a satisfactory manner.

Please Note The Following Conditions:

**Our In-house warranty does not include a recovery service as part of our guarantee/

We suggest you arrange breakdown cover through one of the major provider,

e.g. RAC, AA, Green Flag.

**As this is our own company guarantee, any rectification work must be carried out in our own workshops. It is also the responsibility of the customer to return the vehicle to our premises.

** Trade sales / Part exchanges to clear / or vehicles under £1500 are not covered under our warranty scheme unless agreed with the sales manger before purchase.


Twin Sails Car Company are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. 677049 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

Privacy Policy

This is privacy policy for Twin Sails Car Company which is run buy Twin Sails Car Company. It explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and services provided by Twin Sails Car Company.

We use your information collected from the website to personalise your repeat visits to our website.

Twin Sails Car Company will not share your information for marketing purposes with any external companies. In processing your order, we may need to send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the form below. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may use the form below to request any changes.

Cookies

Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 8 May 2018.

How to contact us

If you have any questions about our privacy policy or information we hold about you then please contact us using the form below:

If you have any questions about our privacy policy or information we hold about you then please contact us using the form below or write to Twin Sails Car Company, Rigler Road, Poole, Dorset,, BH15 4BN

Name:
Email Address:
Enquiry
Customer/Account Details

Using your personal information

Personal information which you supply to us may be used in a number of ways, for example:

  • We will use the information you give to help provide the services/products you have requested that we supply to you.
  • We may share your information with, and obtain information about you from credit reference agencies or fraud prevention agencies.
  • From time to time information may need to be accessed by our website and hosting providers to ensure the smooth running of the services we provide.
  • We will not disclose any information to any company outside the above mentioned scenarios except to help prevent fraud, or if required to do so by law

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please visit https://www.twinsailscarcompany.co.uk/terms

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